Refunds and Cancellation

This page explains when we give money back. It covers services bought from MSAHA LTD, trading as elHosting.

Our 30-day guarantee

If you are not happy with a service in the first 30 days, tell us and we will refund it. You do not have to give a reason, and we would rather you told us why than felt obliged to.

Two things to know before you ask, because both are easier to hear now than afterwards:

• A refund closes the service. Save anything you want to keep before you ask for one. Data on the service may be permanently deleted after closure and should not be treated as recoverable.
• It applies to the initial purchase of each service. Renewing that service does not start a new 30-day period, so if you no longer want one, cancel it rather than letting it renew again.

After that

You can cancel a service whenever you like, and it runs to the end of the period you have paid for. We do not refund the unused part of a period once the 30 days have passed, and there is no pro-rata refund.

If we suspend or terminate a service for a material breach of our Acceptable Use Policy, the guarantee above does not apply to it.

How to ask

Email contact@elhosting.com from the address on the account, and say which service you mean. We refund to the way you paid. If that is not possible we will tell you and agree something else with you rather than quietly issue credit instead.

Paddle.com took the payment and processes refunds for orders made through Paddle, so a returned payment may appear under their name. Contact us about a refund under this policy and we will help process the request.

Your legal rights

Nothing in this policy limits or excludes any mandatory rights you have under applicable law. Where those rights apply, they are separate from and additional to our voluntary 30-day guarantee.

If you think you have such a right and we have got something wrong, write to us and say so.